Perfect Fit Guarantee

If the fit of your custom-made barong isn't perfect, don't worry. Simply get in touch with us within fourteen (14) days of receiving your barong to inform us that adjustments are required. We will either handle the alterations ourselves or cover the cost of alterations done by a tailor near you, subject to our third-party alteration allowance. If the barong needs to be remade or if the third-party alteration cost exceeds our allowance, we will provide a replacement at no additional cost.

Our Perfect Fit Guarantee applies to all custom orders that meet the following criteria:

1. With the three (3) sets of photos as outlined on our custom fit page. Each set of photos must be complete and must follow the instructions and illustrations provided for each set.

2. For orders that include a fitting sample, the photos and videos with the fitting sample must adhere to the instructions provided in the email the customer receives before the fitting sample is delivered, or to the instructions in the fitting sample itself.

Notes: If we provide a fitting sample to correct any potential errors in the pattern before the cutting stage, its measurements will be based on your measurement submission, photo submission, or your specified size. Accurately adjusting the pattern may be difficult if the fitting sample's fit is poor due to any of the following reasons: (1) failure to provide all three sets of photos; (2) submitting incomplete photos for any of the sets; (3) submitting photos that do not comply with the specific instructions and illustrations for each set; (4) giving the wrong size. Therefore, a fitting sample does not guarantee a perfect fit. However, it significantly reduces, if not completely eliminates, the need for repairs or remakes.

We offer the following solutions:

1. Return your barong to us for adjustments.

2. Have your barong altered by a local tailor. Send us a photo of the invoice or receipt detailing the adjustments made, and we'll provide you with a refund of up to PHP 5,000 (approximately USD 90) for a classic barong or up to PHP 10,000 (approximately USD 180) for a coat barong.

3. If the estimated cost of alterations exceeds our alteration allowance or the local tailor is unable to make the necessary adjustments, we'll replace your barong with a new one - FREE of charge.

It's important to note that time constraints on certain orders may prevent remakes. In such scenarios, our liability shall be limited to reimbursement of alteration costs, not exceeding our published alteration allowance or 50% of the item price, whichever is lower.